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At SKYMEMBER.com, customer satisfaction is our top priority, because your success is our success. Our customer service starts the moment you become a member, and we promise to provide prompt, courteous service for all your needs and concerns. This commitment to excellent service has fueled a remarkable growth in our membership, and is a testament to our customers' trust and confidence in SKYMEMBER.com.You may contact Customer Service at info@SKYMEMBER.com or 1.213.372.5938
Payment terms and methods may vary according to vendor. Please check each vendor's payment policy before placing an order.
After clicking "Check Out", you will see an "Order Confirmation" page that shows your billing address, shipping address, payment information, and items ordered. Please print this page and keep the confirmation number for your records. If you have questions concerning your order, please contact Customer Service and refer to your confirmation number.
Your vendor will also send you a confirmation email within 24 hours of placing your order. This email will confirm that your order was processed as well as other detailed information. The vendor will also refer to your order confirmation number.
Buyers seeking exchanges or refunds should refer to each vendor's return policy. If you need a refund from an order cancellation or return, you must first contact the vendor for authorization before contacting us. The vendor will issue a refund or credit according to the terms of their policy, after confirming the return or cancellation.
Exchanges/Returns/Refunds are Not Allowed in the following cases:
• Loss or damage of merchandise while in the customer's possession. (Does not apply to removing the packing seals to check contents)
• Merchandise appearing to be worn, used, or in otherwise non-salable condition.
• Time since the sale is beyond the vendor's return period. Please refer to vendor's return policy.
• Breaking of original vendor packaging and re-wrapping.
SKYMEMBER.com continuously strives to incorporate the latest technology in developing new strategies and features that will enhance the online shopping experience to all users, so that we may remain at the forefront of this dynamic segment of e-commerce. Your feedback is always welcomed and appreciated. Total customer satisfaction is our philosophy and our goal, and working to that end is the promise of our entire staff.